Frequently Asked Questions

If you have questions you would like answered, please feel free to drop us a line. If we feel your question is of general interest, we will post it here. Your identity will remain private.

General Questions

Who is I Care?

I Care Pharmacy is a Maine owned and operated company located in Fort Fairfield, Aroostook County, Maine. We offer the convenience of mailing your prescriptions right to your door.

What's different about I Care?

I Care is the pharmacy with a heart. We strive to provide exceptional customer service along with the convenience of having your prescriptions delivered right to your door.

If you are a MaineCare member, you may be able to get a 90 days-supply of medication with no co-payments. We are also able to provide 90 day supplies to many customers with private insurance plans, often with reduced copays.

What types of insurance do you take?

I Care accepts MaineCare, Maine DEL, MaineRx, Caremark, GHS and most major third-party insurance. We also participate in most Medicare D plans.

Do you ship to other states?

At present, I Care services Maine and New Hampshire residents only.

My son is away at college in another state. Can you send him his prescriptions?

Yes. Generally, prescriptions can be sent to Maine residents who are at school or on vacation in other states. Call us and we will help you.

How can I send you my prescriptions?

There are several ways:

You may mail them to us at 227 Main St., Fort Fairfield, ME 04742
Your physcian's office can call them into us at 1-888-422-7319
Your physcian's office can fax them into us at 1-877-422-7319

We are sorry, but the law prevents patients from faxing in their own prescriptions. Also, certain types of prescriptions cannot be accepted by fax or phone and must be mailed in.

We'll also need some information about you. Please print and fill out our order form and mail or fax it to us.

How long will it take to get my prescriptions?

Once your order is received in our facility, it typically takes two business days for your prescription to be processed and mailed, and then another day or two for the mailman to deliver. Taking into account that we do not mail on the weekends, it is best to order at least a week in advance. We don't often take that long, but better safe than sorry.

I certainly don't want to run out of medicine. How early can I order?

MaineCare rules require that a patient must use 80% of his/her prescription before it can be refilled. Other insurances have similar rules. If your prescription is for a 30-day supply, this only allows us 6 days to process your prescription and get it to you prior to your running out. The mail order pharmacy really does work better with 90-day supplies. This allows us a full 18 days to order, fill and ship your medicines. And anyone who lives in Maine knows how the weather can delay shipments.

Will I be able to get refills on this web site?

Sure. In the near future, we hope to have a form specifically for ordering refills. For now, just drop an e-mail to customer service and tell us your name and the Rx numbers (or names of the medications) that you would like refilled. Your order will be processed the next business day.

MaineCare Questions

You advertise "MaineCare members may receive up to 90 days supply with no co-pays." Sounds good! How does that work?

MaineCare clients do not pay copayments at I Care Pharmacy. Ask your doctor to write your prescriptions for 90 day quantities.

My prescription was written for a 90 day supply, but I only received a 30 day supply. What happened?

MaineCare has a preferred drug list. When patients need a drug that is non-preferred, the physician must request prior authorization, or a "PA." Often times, the prior authorization is only given for a 30 day supply. MaineCare will grant 90-day PAs to I Care if the physcian requests, so remember to ask your doctor to make out the PA for 90 days as well as the prescription.

I have MaineCare and I sent you my prescriptions. Then I got a call asking me to pay co-payments. Why is that?

Most likely, you have dual eligibility. This means you have Medicare as well as MaineCare. Starting in 2006, the State of Maine started enrolling those clients who were Medicare eligible into federally funded Medicare D drug plans. Some of these plans have modest copays associated with certain brand-name drugs ($1 to $5.50.) The State considers the Medicare D plan to be the primary insurance; they will only pick up half of the Medicare D copay.